Who we are
Wrenchable Software LLC ("we," "us," "our") is a Florida limited liability company that operates the Wrenchable software-as-a-service platform for mobile RV repair technicians and small service shops. The Service provides customer relationship management, scheduling, estimating, invoicing, and integrated business communications. Throughout this policy, "you" refers to the business owner or technician who creates an account; your customers are referred to as "your customers."
What we collect
Information you provide
- Account information: name, email, business name, phone, mailing address
- Customer records you create: customer names, phone numbers, email addresses, mailing addresses, vehicle information, job history, notes
- Business content: estimates, invoices, photos attached to jobs, time entries, service notes
- Payment method information for subscription billing (processed by Stripe; we never see or store full card numbers)
Information generated through use
- Messages sent and received through the platform (SMS / voice call records / voicemails)
- Server logs (IP address, browser type, timestamps, page paths) used for security and debugging
- Aggregated usage metrics for product improvement
How we use information
- To provide and maintain the service (display your data, transmit messages on your behalf, process subscription payments)
- To send you account notifications (sign-in alerts, billing receipts, service announcements)
- To enforce our Terms of Service and protect against fraud or abuse
- To improve product features through aggregated, de-identified analytics
SMS / text messaging
When your business uses Wrenchable to send SMS messages to your customers, those messages are transmitted via Twilio, Inc.'s telecommunications infrastructure. The following terms govern SMS specifically:
- Consent: By providing a phone number to a Wrenchable subscriber and engaging that subscriber's services, recipients consent to receive SMS messages related to their service (e.g., appointment confirmations, on-the-way notifications, invoice and payment links, follow-up reminders).
- Frequency: Message frequency varies based on your interactions with the business. Typical volume is 1–10 messages per job over its service lifecycle.
- Carrier rates: Message and data rates may apply, depending on your wireless plan.
- Opt-out: You may opt out of SMS messages at any time
by replying
STOPto any message you receive. After you opt out, you will receive a single confirmation message and no further SMS will be sent. To resume messaging, replySTARTorUNSTOP. - Help: Reply
HELPto any message for assistance, or contact support@wrenchable.ai. - No marketing data sale: Wrenchable does not sell, rent, or share your phone number, your customers' phone numbers, or message content with third parties for marketing purposes. Message content is transmitted only to the intended recipient and to Twilio as the underlying carrier.
Who we share information with
We share information with the following service providers, only as needed to deliver the service:
- Twilio Inc. — voice and SMS infrastructure
- Stripe, Inc. — payment processing for subscription billing and (where you have opted in) customer payment collection via Stripe Connect
- Supabase Inc. — database, file storage, and authentication infrastructure
- Vercel Inc. — application hosting
We will disclose information when required by valid legal process (subpoena, court order, government request) or to investigate suspected fraud, abuse, or security incidents. We do not sell your information or your customers' information to data brokers, advertising networks, or any other third party.
Data retention
We retain account and customer data for as long as your account is active plus 30 days after cancellation, after which data is permanently deleted unless we are required to retain it longer for legal, tax, or accounting purposes. Communication records (messages, voicemails) are retained for up to 24 months by default, configurable in your account settings.
Your rights
You can:
- Access and download a copy of your data via Settings → Data → Export
- Correct or update account information directly in the app
- Delete your account at any time via Settings → Account → Close account
- Request specific data deletion or rights questions by email at privacy@wrenchable.ai
California residents have additional rights under the CCPA, including the right to know what personal information we collect and the right to delete that information. Contact us at the email above to exercise these rights.
Security
We use industry-standard security practices: encrypted connections (TLS 1.2+), encrypted data at rest, isolated per-tenant data via row-level security, and strict access controls. No system is perfectly secure; we cannot guarantee absolute security but we work to keep your data protected.
Cookies
We use functional cookies for authentication and to remember your preferences (theme, navigation state). We do not use advertising or cross-site tracking cookies.
Children
Wrenchable is intended for business use by adults. We do not knowingly collect information from anyone under 18. If you believe a minor has created an account, contact privacy@wrenchable.ai and we will remove the account.
Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be communicated by email to the address on your account at least 30 days before they take effect. The "Last updated" date at the top of this page reflects the most recent revision.
Contact
Wrenchable Software LLCPrivacy: privacy@wrenchable.ai
Support: support@wrenchable.ai