Wrenchable

Loading Wrenchable…

Trouble loading? Check your connection or try opening app.wrenchable.cloud in a browser.

Wrenchable · SMS Compliance

SMS Consent

How customers of Wrenchable tenant businesses opt in to receive recurring transactional SMS messages.

Wrenchable Software LLC ("Wrenchable") operates a software-as-a-service platform that lets mobile RV repair, appliance repair, and trade-service businesses ("tenant businesses") communicate with their customers via SMS. Outbound SMS is transmitted through Twilio, Inc.'s carrier infrastructure under Wrenchable's A2P 10DLC brand registration.

Customers of tenant businesses (the "end users" referenced in the A2P 10DLC submission) consent to receive SMS via one of two documented methods, both described below.

Required disclosures

  • Message types: Transactional service updates — appointment confirmations, arrival ETAs, completion notifications, payment links, follow-up reminders. No marketing or promotional content.
  • Frequency: Message frequency varies based on your job's service lifecycle. Typical volume is 1–10 messages per service job.
  • Carrier rates: Message and data rates may apply, depending on your wireless plan.
  • Opt out: Reply STOP at any time to any message to cancel. After you opt out you will receive one confirmation message and no further SMS will be sent. Reply START to resume.
  • Help: Reply HELP to any message for support instructions, or contact support@wrenchable.io.
  • No third-party sharing: Mobile numbers and SMS opt-in consent information are not shared with third parties or affiliates for marketing or promotional purposes. See Privacy Policy for full details.

Method 1 — Verbal opt-in during phone intake

Most customers of Wrenchable tenant businesses opt in verbally during their first phone call to the business. Tenant technicians follow this exact script. Wrenchable contractually requires every tenant business to use this script verbatim or one substantively equivalent.

"Before we wrap up — would you like to receive recurring SMS updates about your service appointment with [business name]? We'd text you ETAs, arrival notifications, completion notifications, and a link to pay your invoice when it's ready.

Message frequency varies; typically 1 to 10 messages per service job. Message and data rates may apply. You can reply STOP at any time to opt out. Reply HELP for help. Is that okay?"

After the customer says yes, the technician records the consent in the Wrenchable CRM along with the date, the method ("verbal"), and the technician's user ID. The consent record is stored on the customer's phone-number row and is enforced at SMS send time — Wrenchable's platform will refuse to transmit any SMS to a phone number without an active consent record.

Reviewer note: this script and the storage mechanism are publicly documented here at https://wrenchable.io/sms-consent and the runtime enforcement is implemented in the Wrenchable platform's $lib/server/sms-consent.ts module. The platform is operational at app.wrenchable.cloud.

Method 2 — Self-service web-form opt-in

Customers who prefer to opt in on the web may use the form below. Submission records your consent against the named tenant business's customer record (if you're already a customer) or queues your consent until they create your customer record.

By submitting, you also acknowledge our Privacy Policy (which states that mobile numbers are not shared with third parties or affiliates for marketing or promotional purposes, and which includes message frequency and message-and-data-rates disclosures) and Terms of Service.

Brand identity in messages

Every SMS sent through the Wrenchable platform identifies the sending tenant business by name at the start of the message body. Example messages:

  • Maverick RV Repair: Andrew is on the way to your appointment, ETA 11:45 AM. Reply STOP to opt out.
  • Maverick RV Repair: Your service is complete. Invoice $342.50. Pay: https://app.wrenchable.cloud/e/abc123. Reply STOP to opt out.
  • Maverick RV Repair: How did we do? Take 10 seconds: https://app.wrenchable.cloud/r/xyz789. Reply STOP to opt out.

Privacy & legal

  • Privacy Policy — includes the SMS-specific section, frequency disclosure, rates disclosure, and the statement that mobile numbers are not shared with third parties or affiliates for marketing or promotional purposes.
  • Terms of Service — including acceptable use, opt-out handling, and limitation of liability.